Privacy Policy

1. Introduction

At Orion Escapes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our services or visit our website. By engaging with Orion Escapes, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: Name, address, email address, phone number, date of birth, passport details, and payment information (e.g., credit card numbers) when you book a tour or package.
• Travel Information: Dietary restrictions, medical conditions relevant to travel, emergency contact details, and travel preferences.
• Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of website visits. We use cookies and similar tracking technologies for this purpose.
• Communication Data: Information you provide when you communicate with us via email, phone, or social media.

3. How We Use Your Information

The information we collect is used for the following purposes:

• To process your bookings and provide the travel services you request.
• To communicate with you regarding your bookings, inquiries, and customer service.
• To personalize your experience and offer tailored travel recommendations.
• To improve our website, services, and marketing efforts.
• To comply with legal obligations, resolve disputes, and enforce our agreements.
• For internal record keeping and administrative purposes.

4. Information Sharing and Disclosure

We may share your personal information with third parties only when necessary to provide our services or as required by law:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business and providing services (e.g., airlines, hotels, tour operators, payment processors). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Encryption of sensitive data during transmission.
• Secure servers and restricted access to data for authorized personnel only.
• Regular security audits and updates to our systems.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

You have certain rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete data.
• Deletion: You may request the deletion of your personal data, subject to legal and contractual limitations.
• Opt-Out: You can opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: