Terms and Conditions
Last Updated: October 26, 2023
1. Acceptance of Terms
By accessing and using the Orion Escapes website (the "Site") and making any bookings or purchases through its services (the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any Services. Orion Escapes is a trading name of Stellar Horizons Pty Ltd (ABN 123 456 789).
2. Services Overview
Orion Escapes provides curated astronomical tours for mature travellers, stargazing packages in remote observatories, luxury space-themed cruises, and educational workshops on cosmology. All Services are subject to availability and the specific conditions outlined for each package.
3. Booking and Payment
- Deposits: A non-refundable deposit is required at the time of booking to secure your reservation. The amount will be specified during the booking process.
- Final Payment: Full payment is due [Number] days prior to the departure date. Failure to make final payment by the due date may result in cancellation of your booking without refund of the deposit.
- Pricing: All prices are in Australian Dollars (AUD) unless otherwise stated. Prices are subject to change without prior notice due to currency fluctuations, supplier costs, or other unforeseen circumstances.
- Payment Methods: We accept major credit cards and bank transfers. Specific payment details will be provided upon booking.
4. Cancellations and Refunds
- By Customer:
- Cancellation [Number] days or more before departure: Loss of deposit.
- Cancellation [Number] to [Number] days before departure: [Percentage]% of the total tour cost will be forfeited.
- Cancellation less than [Number] days before departure: [Percentage]% of the total tour cost will be forfeited.
- By Orion Escapes: We reserve the right to cancel any tour due to unforeseen circumstances, including but not limited to, insufficient bookings, natural disasters, political instability, or operational difficulties. In such cases, a full refund of payments made will be issued, or an alternative tour of comparable value will be offered. Orion Escapes is not responsible for any incidental expenses incurred by the client as a result of such cancellation (e.g., non-refundable flights).
- Travel Insurance: We highly recommend that all travellers purchase comprehensive travel insurance at the time of booking to cover cancellation penalties, medical expenses, and other potential losses.
5. Traveller Eligibility and Health
Our tours cater to mature travellers. Participants must be in good physical health and able to participate in all scheduled activities. Orion Escapes reserves the right to decline participation to any individual whose health or conduct may impede the welfare or enjoyment of other guests or staff. Any pre-existing medical conditions must be disclosed at the time of booking.
6. Photography and Content Release
By participating in an Orion Escapes tour, you consent to Orion Escapes using photographs and video footage taken during the tour for promotional purposes, including social media, websites, and brochures. If you prefer not to be included, please inform your tour guide at the beginning of your journey.
7. Limitation of Liability
Orion Escapes acts as an agent in arranging various services and assumes no liability for injury, damage, loss, accident, delay, or irregularity which may be occasioned either by reason of defect in any vehicle, or through the acts or defaults of any company or person engaged in conveying the passengers or in carrying out the arrangements of the tour.
8. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of Orion Escapes or its content suppliers and protected by Australian and international copyright laws.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State.
10. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Orion Escapes789 Observatory Drive, Unit 1B
Coonabarabran, New South Wales, 2357, Australia
Phone: (02) 6842 1500
Email: [email protected]
Thank you for choosing Orion Escapes. We look forward to guiding you on an unforgettable celestial journey.